report | Apr 23, 2008

Are You Impatient for Doctor-Patient Email?

Alicia Chang’s story on doctor-patient email has generated quite a bit of coverage and comment across the Web. I’m quoted as saying that “[p]eople are able to file their taxes online, buy and sell household goods, and manage their financial accounts. The health care industry seems to be lagging behind other industries.” Here is a […]

report | Feb 28, 2008

Doctor-patient Email

A new journal article on doctor-patient email reveals (to me, for the first time) that the very first phone call was actually a call for emergency medical assistance. Alexander Graham Bell had just spilled battery acid on himself, hence his hurrie...

report | Sep 21, 2007

Are our relationships defined by our online habits?

Everyone has a friend or two who takes that much longer to respond to emails because they just don't ever check their accounts, who don't want to join social networks and who never pop up on IM and gmail-chat. What happens when you fall in love w...

report | Aug 22, 2007

Overstuffing ourselves with bacn

As we reported earlier this year, more Americans than ever say the volume of spam in their inboxes is increasing.

report | Jul 13, 2007

Zombies and Alter Egos at the FTC

The Federal Trade Commission's Spam Summit was an occasion to celebrate the (limited) success of the CAN-SPAM Act and to discuss the latest criminal threats online.

report | Jul 11, 2007

Spam Summit 2007

The typical citizen response to discovering that their computer is part of a botnet: "I thought it was running slow recently."

report | May 23, 2007

Spam 2007

37% of email users said spam had increased in their personal email accounts, up from 28% of email users who said that two years ago.

report | Jul 27, 2005

Teens and Technology

Today's American teens live in a world enveloped by communications technologies; the internet and cell phones have become a central force that fuels the rhythm of daily life.

report | Jul 6, 2005

Spyware

Spyware and the threat of unwanted programs being secretly loaded onto computers are becoming serious threats online.

report | Apr 10, 2005

Spam and Phishing

More than a year after the CAN-SPAM Act became law, email users say they are receiving slightly more spam in their inboxes than before, but they are minding it less.

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