This data set contains questions about the expectations of Internet users when it comes to finding information and engaging institutions online. Includes questions about consumer purchasing, news gathering, online banking, and government websites.
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Counting on the Internet: Most find the information they seek, expect
Americans expect to find what they are looking for online in news, health care, government information, and shopping.
Online Banking 2002
Pew Internet Project surveys tracked a 164% increase in online banking and a 90% increase in travel purchases between 2000 and 2002. Convenience and cost savings were the top reasons cited by Internet users who have switched to online banking.