Online Product Research

Posting online product reviews and comments

A quarter of Americans (24%) have posted product reviews or comments online. The table below illustrates the demographic character of this population:

Reviewing online products or services

  • Among internet users, there are only small differences by gender, race and age in the likelihood of posting online product reviews.
  • Among internet users, those with college degree or more (38%) are more likely than those with a high school diploma or less (27%) to post product reviews online.
  • Among internet users, those in the higher income brackets are more likely than those in lower income brackets to post product reviews.
  • English-speaking online adults are more inclined than Spanish-speaking adults to post product comments online.
  • Fewer rural adults post product or service comments than suburban or urban adults. And a significantly higher percentage of adults with broadband report posting comments than do those without broadband.
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The Pew Research Center's Internet & American Life Project is one of seven projects that make up the Pew Research Center. The Center is supported by The Pew Charitable Trust.