Overall, Americans overwhelmingly report that they were successful at finding the information or assistance they needed to deal with a particular problem. Three in five, 60%, report they were very successful and 29% report they were somewhat successful.

Self-reporting on success varied according to income and degree of internet access. Higher income means higher reporting of success: Among those with household incomes over $40,000 a year, 93% reported they were very successful in their search, including 64% who were very successful. In the lower income group, 84% report being successful in their search, with 52% reporting very successful.

Similarly, greater internet access means higher reporting of success: Among those with high internet access, 93% say they were successful, including 63% who report being very successful in their search. In the low-access group 82% report success, including 54% who are very successful.

The inter-related factors of income, internet access and education are related to greater success in dealing with these personal problems. Contrary to what one might expect, success is not necessarily related to using more sources of help. While the data is far from definitive, it appears that greater efficiency at identifying and getting assistance from various sources is what leads those with higher incomes and greater internet access to greater success.

Contacting the government, going to a public library and using the internet are the three sources most related to being successful in addressing matters or problems. In each case, about two-thirds of people reported that they were successful in their efforts: 65% for contacting a government agency or office, 64% using the library and 63% using the internet.

Regardless of the nature of the problem they were addressing or problem they were solving, respondents reported being similarly successful in finding information or solutions.  Nearly two-thirds of those dealing with an education matter, 65%, say they were very successful, while 57% of those dealing with a health problem report success.