Overview

The July 2003 survey by the Pew Internet & American Life Project shows that 97 million adult Americans, or 77% of Internet users, took advantage of e-gov in 2003, whether that meant going to government Web sites or emailing government officials. This represented a growth of 50% from 2002. At the same time, citizens who contact government said they are more likely to turn to traditional means - either the telephone or in-person visits - rather than the Web or email to deal with government. Of the 54% of Americans who contacted government in the past year, the telephone or in-person visits were preferred to the Web or email by a 53% to 37% margin.