Selected news stories about the Pew Internet Project and articles citing our data.
Web redefines complaint department
1/25/2005 | 
Coverage
Deb Kollars -- Bee Staff Writer, The Sacramento Bee
'"One after another over the past several years, sites devoted to consumer complaints have been popping up on the Web.
It is a powerful trend, both for consumers and those seeking their business, said Lee Rainie, director of the Pew Internet & American Life Project in Washington, D.C."
NOTE: Many news sites move articles into data bases after a period of time and then offer them for sale, in the process changing the URLs that link to them. Or they require registration. Thus, we provide a link to the front page of the news website and the information necessary to find the story on that site, rather than a direct link to the article.
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