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"The big change that mobile connectivity has brought to users is the instant availability of people and data," wrote Jan Lauren Boyles, a Pew Internet Project researcher who authored this report.

"As mobile owners become fond of just-in-time access to others and as their expectations about getting real-time information rise, they depend on the cellphone's technical reliability. Any problems that snag, stall or stop users from connecting to the material and people they seek is at least a hassle to them and sometimes is even more disturbing than that in this networked world."

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