"Need help setting up that home computer or Internet connection? Frustrated by that new cell phone? You're not alone. A survey released on Sunday found that nearly half of Americans need help from others booting up their new devices, and an even larger percentage need outside assistance when they encounter technical problems.

"A new gadget or service can become popular well before the technology itself is understood by the average user," said Sydney Jones, co-author of the report by the Pew Research Center's Internet and American Life Project.

"Naturally, some users catch on to new technology more quickly than others, and those who have more trouble grasping the technology are left confused, discouraged, and reliant on help from others when their technology fails."


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