"Despite the dizzying array of new tech gadgets on the market, many break down frequently and are still maddeningly difficult to use, a new survey suggests.
Nearly half of technology users need help from friends or professionals to set up a new electronic device or explain how to use it, according to a study released Sunday by the Pew Internet & American Life Project.
More than a third of 2,054 adults surveyed for the study say they had high-tech headaches in the previous 12 months, including problems with home internet access, malfunctioning computers or faulty cell phones. Fifteen percent of those users never resolved the problem.
"You do have a segment of the population who are just not tech-savvy enough to troubleshoot some of these devices," says John B. Horrigan, associate director of research at Pew."
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