The volume of spam is growing in Americans’ personal and workplace email accounts, but email users are less bothered by it.
Spam continues to plague the internet as more Americans than ever say they are getting more spam than in the past. But while American internet users report increasing volumes of spam, they also indicate that they are less bothered by it than before. Users have become more sophisticated about dealing with spam; fully 71% of email users use filters offered by their email provider or employer to block spam. Users also report less exposure to pornographic spam, which to many people is the most offensive type of unsolicited email. Spam has not become a significant deterrent to the use of email, as some observers speculated it might when unsolicited email first began flooding users’ inboxes several years ago. But it continues to degrade the integrity of email. Some 55% of email users say they have lost trust in email because of spam.
These are the highlights of a new phone survey about spam that was conducted between February 15 and March 7, 2007, among a nationally representative sample of 2,200 American adults. In the sample 1,405 of the respondents were email users and the margin of error on this group is plus or minus 3 percentage points.
Asked if the volume of spam in their inboxes had changed, 37% of email users said spam had increased in their personal email accounts, up from 28% of email users who said that two years ago and 24% three years ago.1 And 29% of work email users said spam had increased in their work email accounts, up from 21% two years ago and 18% three years ago.
The percentage of email users who report getting less spam has decreased over the last three years to just 10% of email users. About half of email users have not noticed a change in their email inboxes, which is similar to earlier survey findings.
Spam Bothers Users Less
Despite increased volumes of spam for some people, American internet users seem somewhat less bothered by spam than before. The Pew Internet & American Life Project first began tracking users’ behavior and attitudes toward spam in June 2003. At that time, when we first asked internet users how spam affected their life on the internet, 25% of users said spam was a big problem for them. Three and a half years later, the percentage of users who say spam is a big problem has dropped to 18%.
On the positive side, the percentage of users who say spam is not at all a problem has risen from 16% to 28%. And the portion of email users who take the middle ground, describing spam as an annoyance but not a big problem, hovers at about half (51%) down from 57% in 2003.
Users underscored this decreasing sense of bother from spam in other ways as well. Fewer users said spam has made using email unpleasant or annoying, 63% in this survey, down from 67% in 2005, 77% in 2004, and 71% in 2003.2
Why Spam Bothers Users Less
There appear to be several reasons fewer people say that spam is a big problem for them. First, the volume of most offensive kind of spam has decreased. And second, people are becoming more knowledgeable about spam, and they know better how to handle it.
- The special case of porn spam
Since first reporting about spam, we noticed that spam with pornographic or adult content constitutes a case by itself. Compared with every other type of spam – for drugs, beauty products, financial opportunities – porn spam elicited intense and visceral reactions from internet users, particularly women. Their personal comments were reflected in the data as well. For example, people reported that the most bothersome thing about spam was exposure to content that was offensive or obscene in nature. And, three times more respondents reported that porn spam bothered them more than any other kind of spam.3
Results from this survey show a steady and dramatic reduction in the porn spam. Now, 52% of email users report having received pornographic spam, down from 63% two years ago and 71% three years ago.
Magnifying the impact of this trend, significantly fewer women (who are most upset by porn spam), than men say they received spam with adult content (46% vs. 58%).
- Nuanced reactions to spam
There are nuances of differences among respondents, depending on their age and education, on their veteran internet user status, and on their frequency and purpose of email use. Internet users under the age of 50 are more likely than older users to say that spam is annoying. Two-thirds of college graduate internet users are annoyed by spam, compared with 45% of those with less education. Those with accounts both work and personal accounts are more annoyed with spam than those with only one type of account.
More details are in the chart below.
- A few more users recognize spam.
Most email users have always been confident about being able to identify spam. When we first asked in 2003 how email users identify spam, almost two-thirds, 63%, said “I know it right away when I see it.” Most of the rest, 34%, admitted spam was sometimes hard to distinguish from other email.
In this survey, when probing the issue in a slightly different way, we found that more users have become savvier about spam. Just over two thirds of emailers, 68%, say they almost never unintentionally open an email message without realizing it was spam. About a quarter, 27%, say they do that once in a while, and only 5% say they do it often.
- A lot more users know how to address spam.
Users increasingly apply filters to keep spam out of their inboxes. Currently, 71% of email users say they use filters provided by their email providers or employers, up from 65% two years ago. Some 41% say they apply their own filters, up from 33% two years ago.4 Further, 44% of email users say they have taken steps to make it more difficult for others to find their email address.
Just over half of email users let it go at that. Some 51% say they check their spam folders at least once in a while. But 46% say they check it almost never or not at all.
In addition, users increasingly behave smartly with respect to spam. Fewer than one quarter, 23%, say they have clicked on a link within a spam message in order to get more information, down from 33% in 2003. And only 4% of email users admitted to action that keeps the spam industry viable, which is ordering a product or service from an unsolicited email. This number has always been low; it was 7% in 2003, 5% in 2004, and 6% in 2005.
What Spam Means to the Institution of Email
When we first wrote about spam four years ago, we highlighted survey results that suggested spam was threatening at least some email users’ overall willingness to keep using electronic communication.5 The Federal Trade Commission also expressed concern about the long-term fate of email as notable numbers of Americans objected to spam.
Revisiting the issue now, we find that that the vast majority of internet users still rely on email. In February of 2003 and 2007 both, 91% of internet users said they were using email. Further, fewer email users now say that spam has eclipsed their email habits. In this survey, 19% of users said spam has reduced their overall user of email, down from 22% in 2005, 29% in 2004, and 25% in 2003.
Not surprisingly, the people who are most likely to report reduced email use are those who say spam is a big problem for them. Among the 18% of email users who say spam is a big problem, about one-third (37%) say that spam caused them to use email less. Only 15% of other email users, who are less affected by spam, say that spam has decreased their use of email.
The other side of the spam story, however, is that spam continues to take a toll on the integrity of email. In 2003, over half of email users, 52%, said that spam has made them less trusting of email in general. That sensibility is largely unchanged. In 2004, 62% of email users said spam made them less trusting of email, 53% agreed in 2005, and 55% agree now.
Again, loss of trust is significantly greater among the fifth of email users who say they consider spam a big problem. Some 82% of this minority says spam has made them less trusting of email in general, compared with 58% of those who are just annoyed by spam, and the 35% who don’t consider spam a problem at all.
While email users report the volume of pornographic spam has decreased, they report no change in the volume of another troubling form of spam, phishing, which is an email designed to trick someone into revealing personal financial information. In January 2005, we first asked email users if they had received unsolicited email requesting personal financial information such as a bank account number or Social Security number. At that time, 35% of respondents answered yes, a figure that remains almost unchanged, at 36%, today.
- The wording in the surveys has been slightly different. In February 2007, the question included a reference to the inbox of a person’s accounts: “Thinking about your personal/work email account…In the past 12 months, have you noticed any change in the amount of spam you received in the inbox of your personal/work email account? IF YES: Are you getting more or less spam in the inbox of your personal/work email than you were before?” In January 2005, the questions read as follows: “Thinking just about your personal/work email account…In the past 12 months, have you noticed any change in the amount of spam you receive in your personal/work email account? IF YES: Are you getting more or less spam in your personal/work email than you were before?” In February, 2004, the question referred to changes since the previous month, which marked the date when the CAN-SPAM Act went into effect: “Thinking about your personal/work email account…Since January 1st of this year, have you noticed any change in the amount of spam you receive in your personal/work email account? IF YES: Are you getting more or less spam in your personal/work account since that date?” ↩
- Wording of this question changed slightly: In February 2007, the question asked if spam “made using email unpleasant or annoying.” In earlier surveys, the wording asked if spam “made being online unpleasant or annoying.” ↩
- Please see “Spam: How It Is Hurting Email and Degrading Life on the Internet.” Available at: http://www.pewinternet.org/Reports/2003/Spam-How-it-is-hurting-email-and-degrading-life-on-the-Internet.aspx ↩
- The wording of this question changed slightly. In 2007, we asked, “We’d like to know if you have ever done the following things to keep spam out of your inbox.” In 2005, we asked, “We’d like to know if you have ever done the following things to avoid receiving spam or junk email in an email account.” ↩
- Please see “Spam: How It Is Hurting Email and Degrading Life on the Internet.” ↩