The Strength of Internet Ties
Email and Network Size
Large social networks provide opportunities and burdens.
The opportunities provided by large social networks are obvious. There are more people to socialize with and to provide social capital. There is the possibility for more diversity in larger networks, and that expands the kinds of experiences people share within a network and the kinds of resources they contribute.
Yet large networks can also be a burden. It takes time and energy to maintain a large network, especially when it comprises not a single solidary group but a fragmented group with many discrete clusters and relationships. More ties can also mean more requests for social capital. Increased opportunity for socializing may bring the burden of too-frequent conviviality.
How does people’s email use correlate with the size of their social networks? On the one hand, email allows for flexible interaction because it is asynchronous — messages sit there until they are read — and provides the user more control over the length of time invested in each interaction than either in-person or phone contact. But the accessibility of email may also be burdensome. People are more willing to contact each other by email than by knocking on doors or making telephone calls. It scarcely costs them any more time to send an email message to many people than to just one. Hence, email can support the growth of communication, especially as it adds on to — rather than replaces — in-person and even phone contact.
Email is resilient to the demands of larger social networks.
There are only 24 hours in a day, and so it is not surprising that the amounts of time people spend on in-person and phone contact with their core and significant ties, on a percent basis, decreases when they have large networks.15 Figure 4 shows that as the number of core ties increases from small to large, there is a 12 percentage point drop overall for in-person contact, an 18 point drop for cell phone contact, a 15 point drop for landline phone contact, and a 9 point drop for IM contact. Likewise, as the number of significant ties increases from small to large, there is a 5 point drop for in-person contact, an 8 point drop for cell phone contact, and a 15 point drop for landline phone contact (Figure 5).
It is a different story for email: People contact the same percentage of core and significant ties at least once per week regardless of whether their networks are large, medium, or small. This means that a greater number of social ties are contacted by email in large networks. For example, two people contact 50% of their network ties, but Person A contacts only 5 people in his small network of 10 people whereas Person B contacts 15 people in her large network of 30 people.
People use email to contact about the same percentage of those in their social networks, regardless of whether they are small or large.
Email may be more resilient to the effects of network size because it allows for more flexible interaction.
Why is email more resilient to the effects of network size than other forms of contact? A number of characteristics set email apart.
- Email exchanges need not occur at the same time, unlike “real-time” synchronous contact via in-person encounters, cell phone, landline phone, or IM. While landline telephones, cell phones, and IM are less constrained by geography than in-person encounters — people do not have to be in the same place to interact — they are still constrained by time — people have to interact at mutually available times. By contrast, the asynchronous store-and-retrieve nature of email allows all parties involved to exchange messages within loose time frames, sometimes covering days or weeks.
- The asynchronous nature of email also provides flexibility to keep in contact with a large number of social ties. As network size increases, the ability to have real-time interactions with the same percentage of people is constrained by the time required to coordinate schedules. The more people involved, the more difficult it can be to find times when all are free to communicate. By relaxing the constraint of simultaneous availability, email greatly simplifies the coordination involved in communication.
- Email makes it easy to contact several — or many — people at the same time. People can either type a list of names into the address line or use a previously established group to send messages repeatedly to the same set of people. Reciprocity rules in email: As long as messages are not vacuous spam or nasty flames, the more people receive a message, the more they will respond.
- Email provides more control over time spent on each interaction. By contrast to other communication media, email users have more autonomy over the time spent interacting. Interactions that occur through other media typically require that all parties involved agree to end the interaction. Yet, if one party wants to end the interaction while another wants to continue, the person who wants out of the interaction may feel it rude or awkward to end the interaction, resulting in spending more time. Email allows time-conscious people to avoid these situations, giving them the opportunity to communicate only what they feel necessary.
Email is most important for those with large numbers of significant ties.
People normally use landline and cell phones more than email to keep in weekly contact with core and significant ties. However, the larger their networks, the more people rely on email to contact their significant ties. For example, in large networks, email is used to contact weekly (17%) a greater percentage of significant ties than either cell phone (12%) or landline phone (15%).
Email is the fourth most widespread means of contacting core ties weekly after landline phone (43%), in-person encounters (43%), and cell phones (36%). By contrast, 25% of core ties are contacted weekly by email and 15% by IM.
In general, email is more important for large numbers of significant ties than core ties. Core ties entail more of the rich and in-depth contact that tends to takes place in real time through in-person and phone contact. This means that even those with large core tie networks need to contact these ties in person or by telephone.
Email fills a communication void — not by substituting for more in-depth contact, but by augmenting otherwise rarer contact.
By contrast, significant ties may find email suitable for contact, even though it does not convey as much sensory information as in-person or phone contact. It is not that email takes the place of richer contact, but that it augments otherwise rarer contact. It fills a communication void. Moreover, email is efficient for juggling large numbers of significant ties because it can be sent and received at convenient times without worrying about the availability of the other party.
Email is used in particular to keep in contact with geographically distant ties, both core and significant.
From the beginning, there was excitement about the internet because people could use email to contact friends and relatives who do not live near each other. To obtain some information about this, the Social Ties survey asked people about the number of their ties that live more than one hour’s travel from them.
The data show that Americans actively use email to contact core and significant ties that do not live nearby. Those with higher percentages of core and significant ties living more than an hour away are the most active email users (Figures 6 and 7). Not surprisingly, those with many geographically distant ties also have less in-person contact with their core and significant ties.16 In comparison, phone contact — both landline and cell — and IM is not affected by the geographical dispersion of core ties, and their use increases in importance in networks with many geographically distant significant ties.
Yet, while email is especially useful for contacting distant friends and relatives, it is used extensively to contact those who live nearby — even neighbors. This is consistent with the intensive study of an exurban Toronto neighborhood done by Keith Hampton and Barry Wellman (2002), which showed that email is a convenient way to contact people near as well as far.
Email use and in-person contact are associated with larger social networks and phone use is associated with smaller social networks.
on the size of networks, while taking into account other factors such as education, age, and phone use, which might also have independent effects on the size of networks.17 The regressions show that the number of network members contacted weekly by email is associated with the number of significant ties in a network as well as the number of total ties (core + significant). The positive coefficient of email with the number of core ties also shows that the more people contacted weekly by email, the larger the social network. By contrast, the negative coefficients for the use of landline and cell phones show that phone use is related to smaller networks when other factors are taken into account. Surprisingly, there is a higher percentage of weekly in-person contact for larger numbers of significant ties, presumably because many are neighbors or workmates.
The regressions also support what the demographic analysis in the Methodology section describes: Being married, college-educated, employed and living in rural areas can affect the number of core and significant ties. Being married has the strongest impact, as marriage connects spouses to an additional set of kin.
- As elsewhere in this report, network size is divided into thirds: Core ties: small = 1-10 ties; medium = 11-22 ties; and large = more than 22 ties. Significant ties: small = 1-10 ties; medium = 11-26 ties; and large = more than 26 ties. ↩
- We caution that our data allow us only to analyze networks as a whole. We cannot see to what extent it is the specific social ties who live far away that are more apt to be contacted by email. ↩
- As elsewhere in this report, we look separately at the number of core ties and somewhat less close significant ties. To increase statistical power, we use the logarithm (to the base 10) of network size. This logarithmic transformation takes into account that the difference between 5 and 6 persons in a network is more important than the difference between 25 and 26 persons. Although regression is often used to “predict” from independent variables (frequency of in-person contact, etc.) to dependent variables (the number of core, significant and total ties), prediction makes little sense in this case for it is quite likely that the number of ties affects the amount of media use. We use regression for a different purpose: to see the relatively “pure” effect of variables (such as the frequency of in-person contact) while controlling for the effects of other variables. “Statistical significance” means that 95 times out of 100, the associations that we find here will be found again in another national random sample. ↩