March 17, 2004

The CAN-SPAM Act has not helped most email users so far

Questions and Data

Here are the questions that were asked in the survey:

SP1       Thinking about your email…  Do you have… (INSERT)?1

SP1 Thinking about your email… Do you have… (INSERT)?

SP2     We’d like to know if unsolicited email, or spam has affected you in any of the following ways.  Has unsolicited email or spam … (INSERT)?  (IF YES: Has it had a BIG effect in this regard, or only a small effect?)2 SP2 We’d like to know if unsolicited email, or spam has affected you in any of the following ways. Has unsolicited email or spam … (INSERT)? (IF YES: Has it had a BIG effect in this regard, or only a small effect?)

SP3       Thinking about all of the times you’ve received unsolicited email, have you ever… (INSERT)? 

SP3 Thinking about all of the times you’ve received unsolicited email, have you ever… (INSERT)?

SP4         Have you ever responded to an email offer, only to find out later it was phony or fraudulent? 

SP4 Have you ever responded to an email offer, only to find out later it was phony or fraudulent?

SP5         Thinking about your PERSONAL email account…Since January 1st of this year, have you noticed any change in the amount of spam you receive in your PERSONAL email account?  (IF YES: Are you getting MORE or LESS spam in your PERSONAL email since that date)?

SP5 Thinking about your PERSONAL email account…Since January 1st of this year, have you noticed any change in the amount of spam you receive in your PERSONAL email account? (IF YES: Are you getting MORE or LESS spam in your PERSONAL email since that date)?

SP6         Thinking about your WORK email account…Since January 1st of this year, have you noticed any change in the amount of spam you receive in your WORK account?  (IF YES: Are you getting MORE or LESS spam in your WORK email since that date)?

SP6 Thinking about your WORK email account…Since January 1st of this year, have you noticed any change in the amount of spam you receive in your WORK account? (IF YES: Are you getting MORE or LESS spam in your WORK email since that date)?

SP7         And since January 1st of this year, have you noticed any change in the amount of PORNOGRAPHIC spam you receive?  (IF YES: Are you getting MORE or LESS pornographic spam since that date)?

SP7 And since January 1st of this year, have you noticed any change in the amount of PORNOGRAPHIC spam you receive? (IF YES: Are you getting MORE or LESS pornographic spam since that date)?

SP8         The United States Congress recently passed “anti-spam” legislation to reduce the amount of unsolicited email being sent on the Internet.   Were you aware that this anti-spam legislation had taken effect?

SP8 The United States Congress recently passed “anti-spam” legislation to reduce the amount of unsolicited email being sent on the Internet. Were you aware that this anti-spam legislation had taken effect?
  1. In June 2003 this question was asked only of email users currently employed full or part-time. Trend figures are based on all email users, with those not currently employed included in the “no” response category.
  2. In June 2003 question was “We’d like to know if spam or junk email has affected you in any of the following ways. Has spam … (INSERT)?”